Chatbot Technology in 2019


It doesn’t matter what your website is about, but if you have a large following, you have some kind of responsibility towards them if you want them to stay. This usually means answering emails and reading comments, so you can have the idea what can be done better, what to improve. Before chatbots, you had to hire people to do so, if you have a lot of visitors that ask questions.

We are actually experiencing future now and we can see that because of high achievements in technology. Artificial intelligence will be constantly around us, and even now, we have smart technology in machines that we use constantly. If you want to be at the top of the competition, you have to use these new methods of digital marketing. It saves time and money. Check this site for more information https://smartbotmarketers.com/. Everyone can now create a chatbot, and through time, they will just become more advanced.

What are Chatbots?

You can say that a bot will do automatic tasks as a software program. A chatbot is that software which has the main task to communicate with people on the internet. But, it isn’t there just to communicate. People make it so it will have a discussion about a certain topic, so the developers can get some information. The format of the interaction of a chatbot is like an instant message. You can look at them as machines that are doing a great job of replicating the models of human interactions. Without using natural language processing, they are able to learn.

It allows a form of communication between a machine and a human which is done through voice command or messages. The main thing why people use it nowadays is that there is no human operator behind it. Depending on how good it is programmed, it can answer difficult questions and respond like every other person. It does it by combining machine learning applications and predefined scripts.

It has a database that expands, and when you ask a question it finds the answer from the database. It doesn’t have to be the specific answer for a specific question it just has to be logical. There are many situations where it can’t give you an answer, so you will get a negative response or it will contact real people so they can give you an answer. How good is it is determined by the database it has. It is becoming a very big part of doing business on the internet.

Chatbots in Business

In 2019 chatbots will be widely used in business because of the benefits you will have using them. Every day you have new companies opening and the competition is growing constantly, so cutting down costs is one of the ways to manage this problem. There are reports that new AI technology that can do what tech support teams are doing on the websites can bring savings up to 30%. You won’t need that many employees and the best part is that the program can run 24/7 without pausing.

The training of the employees is much harder than training a robot. Every business wants their customers to be loyal which happens by satisfying them. They don’t want a long and boring conversation with agents. When you give users straight answers they will be satisfied. Robots will respond faster and more efficient than humans and there won’t be any emotion involved. Read more here.

Understanding Customers

Because it is smart technology, its capabilities don’t end up on just communication with users. One of the most useful things they can do is to collect valuable insights and data on low or high performing pages of your site. Another benefit is collecting information about the customers and their behavior. This will help you improve every aspect of your business.

There is a lot of improvement to be done so the program can be sure the information they get is true, but now we can use them to recommend to users to do surveys from which you can learn. Marketing is becoming much easier by using this method of interaction with customers.

International Opportunities

One of the best advantages of artificial intelligence is that they use information which is provided by the programmer and they will self-improve from there. This is great for business, but also there is an opportunity of learning other languages.

If you have a business that operates in many countries, you can program your chatbot to become a polyglot. This will be very beneficial because it costs much to hire people that know many languages and know the business you are in. Also, there are many uncomfortable situations where people fail to recognize cultural differences. You can expect that implementing these technologies in 2019 will be a must.

More Human-Like Chatbots

There are many sites that try implementing chatbots that really aren’t that good and you can immediately see how inefficient they are. It is easy to recognize machines voice and the way they respond. In 2019 the line between human and machines in texting and voice will be very blurred. Even nowadays you can find some of the best programs that can chat like a human that can recognize emotions and intentions.

Natural Language Programming is the secret behind this tech. This programming giving the bot ability to answer more naturally and the sentences will feel more real. Even the program can answer in less than a second it can recognize where the pause in the chat should be made. This way a user can think the bot is answering to someone else or just having time to think which is associated with people.

Replacing Apps

A couple of years ago we were talking about this like it was something in the future, but AI technology will at some point replace applications that are meant to assist us. Like Siri or asking Google, you will ask your computer to finish things for you and answer everything you need. Things like interviews over a chat won’t be possible because the bot can do everything for you in the best way. This is a big change and people will have to adapt to it, so it won’t happen overnight.