Every organization is aware that a business telephone system is one of the most vital components in the premises. Businesses cannot perform their activities without suitable communication. Hence, it is perfect to have it as you make certain that it includes all the essential features that you need to have an efficient system.
A telephone system should give (add) value to your business by integrating all the important features. Different brands present different features so it is important to get complete information about these. Here are the common features in a perfect and beneficial business telephone system that you have to consider.
The first vital feature of an office telephone system is that of auto attendants, which functions as the receptionist for the callers. They take the calls automatically and direct the caller to enter the right number of the desired extension that he wants to reach. Human attendants who are busy attending to other calls can save time as a result of this feature.
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Conference call features are available as well in most telephone systems so that more than two conferences can be done at the same time. Some systems may only allow the conference for two extension at a time while others can facilitate a conference with more than two calls. Other systems offer also the internal extension conferences feature so you still ought to ask for external conferences when you need.
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An automated directory could be integrated as well into the system to let the caller see the extension of an employee as he enters the first three letters of his name. Once an employee is unavailable at the time of the call, the voicemail feature enables you to leave a message for him. Your system need to already have the call hold feature where the caller is put on hold while the busy attendant is still handling other calls. Call forwarding is a vital feature that takes the call and forwards it to the other extensions when necessary.
The speed dial preference enables employees to save time in manually dialing the number of people they want to call. The system includes as well the redialing option so that the same number can be dialed again immediately rather than dialing all the numbers once again. The music on hold feature plays automatically the music when the caller is put on hold as the employee is busy attending to other calls. Callers can listen to it while waiting for their call to be attended to. The power back option is vital during power outage by providing enough energy to the system until the power is back.
There are advanced features that can cost a bit more but then they will be worth paying for. However, you may select the basic features at the start and keep on adding more features later on. Just make certain to check all the features present in your system once you aim to buy a new one.