A business telephone system is an advanced setup of phones in a network. It is used mainly for communication among large organizations. The design of a business telephone system is complex, allowing capabilities beyond a regular phone service can do such as making international calls, receiving international calls, having multiple lines, conference calls, having on-hold music, and voicemail.
Choosing a Service Provider
With the popularity of business telephone systems, there are different companies that offer installation and programming service. Service providers are offering installation of business telephone systems from different brands such as Nex, Nitsuko, AT&T and many more. Before picking a provider, check first if they offer the following:
- Complete installation – complete installation means they will test and check your phone system to ensure that all features are working such as conference calling or leaving a voicemail
- Telephone systems repairs – do they offer support service? Will they come for system repairs or do they have a phone support that you can call in case you need assistance
- Products or brands to offer – what brand are they offering? Do they give you a number of options?
- Additional support – what if you need to relocate your business, will they offer support at a minimal fee?
Choosing a Business Telephone System
Once you have chosen a provider for your business telephone system, you can start discussing with them the phone system that you want to have. You can start by talking about the number of phone lines you need, possible extensions you want to have, and features that you will need and want to have.
You can also ask your service provider about the types of telephone systems and which one will work best for you. Your service provider must be an expert in this field and can explain the pros and cons of having a traditional telephone system or (PBX – Private Branch Exchange) and a Hosted Cloud System.
Overall, most business telephone system provider are adept with the products they are offering and how to set up. Still, it is best to find a provider that can also offer telephone systems repairs when needed without asking you wait for them for days.